Terms and conditions
ARTICLE 1 – DEFINITIONS
Within these conditions and except as otherwise provided for herein, the following terms are used with the meaning given below:
We, us, our ‐ means Green Africa.
You, your, yourself – means any person holding a Confirmed Booking who is to be carried or is carried on an Aircraft, except members of the crew.
Adult – means a Customer aged twelve (12) years and over on the date of travel.
Agreed Stopping Places – are the places, except the place of departure and the place of destination, set out in your Confirmed Booking or shown in our timetables as scheduled stopping places on your route.
Aircraft – means an aircraft owned, operated or otherwise managed by Green Africa in connection with its operations.
Airline Designator Code – is the two or three letters or the letter and number which identify individual Carriers in a Booking Confirmation, timetables, reservation system or elsewhere.
Article - means an article of these General Conditions of Carriage.
Authorized Agent – means anyone or any entity (which may include other Carriers) we have appointed to represent us in the sale of carriage by air and other services.
Baggage – means your personal property accompanying you on your flight, which, unless otherwise specified, consists of your Checked and Cabin Baggage unless we state otherwise.
Baggage Identification Tag – means a label issued by us and attached to your Checked Baggage at the check-in desk, which identifies your Checked Baggage on arrival at your Place of Destination.
Baggage Receipt – means the receipt given to you by us or our Authorized Agent at the check-in desk which identifies your Checked Baggage.
Base Fare – means the fare we will charge you for travel on our flights, excluding any Taxes or Service Fees.
Booking – means the reservation we hold in our systems which includes all details of the flights, Customers, Customer contact details, Services and Tariffs charged and any other payments received for your travel with us.
Booking Confirmation – means a document or documents we or our Authorized Agents issue on paper, e‐mail, SMS or other electronic means. It contains the Customer’s name, Customer contact details, flight and airline contact information, confirmation of all monies paid and details of the Fare Rules applicable to the Booking.
Booking Reference – means the unique alpha numeric reference we assign to you to identify your Booking.
Business Days – means a Monday to Friday, or any day in which the banks in Nigeria are ordinarily open.
Cabin Baggage – means your baggage and personal items other than your Checked Baggage. Cabin Baggage is carried with you on to the Aircraft.
Cabin Baggage Allowance - is the number of bags, up to a maximum weight per bag, which your Fare Rules, as advised by us at time of booking and in your Booking Confirmation, allow you to carry with you on the Aircraft for no additional fees.
Carrier – means an airline offering transport under these Conditions of Carriage.
Carrier Regulations – means our Fare Rules, Service Fees and these Conditions of Carriage.
Checked baggage – is baggage which we have taken into our custody and for which we have issued a Baggage Identification Tag and Baggage Receipt which normally travels in the hold of the aircraft.
Checked baggage Allowance – is the number of bags, up to a maximum weight per bag, which are detailed in your Fare Rules and advised by us at time of booking and in your Booking Confirmation, allow you to check-in for carriage in the hold of our Aircraft for no additional fees.
Check ‐ in Deadline ‐ the time limit we have set by which you must have completed the check‐in formalities and received your Boarding Pass.
Child – means a Customer aged between 2 and 11 years of age (inclusive) on the date of travel.
Conditions of Carriage – means these General Conditions of Carriage for Customers and Baggage.
Conditions of Contract – means those statements contained in or delivered with your Booking Confirmation, identified as such and which incorporate by reference, these Conditions of Carriage and Notices.
Confirmed Booking – means a Booking for which all Customer details and full payments have been received.
Convention – means the Convention for the Unification of Certain Rules for International Carriage by Air, 1999 (the ‘Montréal Convention’), the Convention on International Interests in Mobile Equipment (the ‘Cape Town Convention’) or any other relevant Convention to regulate aviation or aerospace as Nigeria may elect to ratify and incorporate into its domestic laws.
Credit – means a value, held in our reservation system, valid for a maximum of one (1) year from issuance, which you may use as full or part payment towards a Booking made directly with us via our direct booking channels, as may vary from time to time.
Customer – means any person holding a Confirmed Booking who is carried, or is to be carried, on an aircraft, except members of the crew.
Damage – this includes death of, wounding of, or bodily injury to a Customer. It also includes loss, partial loss, and theft of, or other damage to Baggage arising out of, or in connection with carriage or other services incidental thereto performed by us.
Days – means calendar days including all seven days of the week.
Domestic Flights – mean Flights within Nigeria.
Events Beyond Your Control – are unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all due care Involuntary.
Excess Baggage – means Checked Baggage which is not included in your Cabin Baggage Allowance or your Checked Baggage Allowance, as detailed in your Fare Rules, which we may carry as Checked Baggage for an additional Service Fee.
Fare – means the total amount charged for travel on our Flights, including the Base Fare and Taxes including Service Fees.
Fare Refund – means a refund, under Article 10 of the Fare for your Booking.
Fare Rules – are the rules, as detailed in these Conditions of Carriage, published by us (as amended) and in effect on the date the Booking is made which govern the carriage of Customers and/or Baggage and shall include applicable Tariffs in force. These are available on our Website and at our offices upon request.
Flight – means a single flight operated by the Carrier from one airport to another airport.
Infant – means a Customer aged over eight (8) days old and less than two (2) years old on the date of travel.
International Flights – mean travel on our Aircraft where a Place of Destination or Place of Departure are outside of Nigeria.
Place of Departure – means the airport from where your Flight will commence its journey.
Place of Destination – means the airport at which your Flight will end its journey.
Scheduled Arrival Time – means the time we advise you when Booking that the flight on Your Booking will arrive to its Place of Destination.
Scheduled Departure Time – is the time we advise you when Booking that the flight on Your Booking will depart from its Place of Departure.
Services – means the additional services you may ask us to include in your Booking, including but not limited to Preferred Seat Selection, Excess Baggage (both Pre-Paid and Airport), Pre-Order Meals, SMS services and Inflight Entertainment Vouchers.
Service Fees – means the charges incurred for each of the Services.
Special Assistance Requirements – means a Customer requiring assistance during their travel with us, as detailed in Article 9.
Stopover – means a scheduled stop on your journey at a point between the Place of Departure and the Place of Destination.
Tariffs – are the Service Fees, Taxes and Base Fares incurred for the flights and Services.
Taxes – means any fees or charges we incur from local or national regulatory or governmental bodies for the transport of you on our Aircraft.
Voucher – means a unique reference number which has a variable value which you may use as full or part payment towards a Booking made via our Website or by our gCare contact center. Voucher validity and terms and conditions will vary and will be advised at time of issuance.
Website – means the Green Africa website at www.greenafrica.com or any alternative you may be notified or directed to use.
ARTICLE 2 ‐ APPLICABILITY
2.1 General
Except as provided in paragraphs 2.2, 2.4 these Conditions of Carriage apply to all flights we operate and any liability we may have in relation to that carriage by air. The Conditions of Contract and additional information contained within the Booking Confirmation shall form part of these Conditions of Carriage.
2.2 Charters
If carriage is performed pursuant to a Charter Agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise in the Charter Agreement or the Booking.
2.3 Overriding Law
These Conditions of Carriage are applicable unless they are inconsistent with any tariffs or laws which apply to your Contract of Carriage with us in which event such tariffs or laws will apply.
2.4 Validity of Conditions
If one of these Conditions of Carriage is invalid, the other Conditions will remain valid.
ARTICLE 3 ‐ BOOKINGS
3.1 General
The Booking and these Conditions of Carriage (including applicable Tariffs) together constitute the terms and conditions of the contract between you and us.
We will only provide carriage to the Customer named in the Booking who presents a valid Booking Confirmation, duly issued by us in respect of that person for the flight. You will also be required to produce positive photographic identification identifying you as the Customer named in the Booking and valid travel documentation in the form of a passport / National ID, and any visa or other documentation required, satisfying the relevant authorities for the journey you are undertaking.
Our Fares are non‐refundable, we strongly recommend that you ensure you have an appropriate level of travel insurance to cover instances where you are unable to use your Booking.
We will record your Booking in our computer system. Our Authorized Agents will provide you with written confirmation of your Booking, in the case of a telephone reservation you will receive an email and / or SMS Booking Confirmation. In the case of internet bookings through our Website, a unique Booking Reference, will be displayed along with the Booking details on the screen upon completion of the transaction. You should print a copy of this for your records as you will be required to quote the Booking Reference at the time of check‐in. You will also receive an email Booking Confirmation. A Booking is not made, or considered confirmed, until full payment of the Tariff and any applicable Service Fees have been received by us.
3.2 Time Limits for Payment of Your Booking
The Tariff, including all Service Fees, must be paid in full when a Booking is made. If you choose to pay later by bank transfer, your Booking will not be confirmed unless full payment has been received within the time limit specified by us at the time of booking. If a Booking has not been paid in full or your payment card is declined, we may cancel the Booking at any time without liability.
3.3 Personal Information
You recognize that your personal information has been given to us and that we may use the personal information you have provided, including information about how you use our services and facilities (“your personal information”), for the purposes of: making a Booking and issuing a Booking Confirmation; providing you with your transportation and any related Services and facilities; accounting, billing and auditing; checking credit or other payment cards; immigration, customs and entry procedures; security, administrative and legal purposes; statistical analysis; ensuring our compliance with legal and regulatory obligations applicable to us; operating frequent flyer programs; systems testing, maintenance and development; customer relations; helping us in any future dealings with you; direct marketing and market research, and any related purposes. For these purposes, you authorize us to retain and use your personal information and to transmit it to our own offices or Affiliates, carriers and other companies involved in providing your transportation or related services and facilities, data processors working for us, our Authorized Agents, government and enforcement agencies, and credit and other payment card companies.
The terms of our Privacy Policy are hereby incorporated into these Conditions of Carriage and by completing your Booking with us you agree to the use of your personal information as detailed in our Privacy Policy.
3.4 Connections
Our flights are not intended for use in connecting with flights of other Carriers but could be used in connection with one another. You must check the minimum connecting times required for your trip, as we will not be held responsible, or accept any liability for missed connections, even if directly as a result of a delay to our Flights.
3.5 Changes to Bookings
The Booking you have purchased is valid for transportation only as shown on the Booking Confirmation for the Customer named, from the Place of Departure to the Place of Destination on the date and flight number shown. You may be permitted to change the date and / or time of your flight, subject to the applicable Fare Rules; such changes may only be made by the Customer named in the booking and/or the person who made the original Booking. Any additional Fare due, in accordance with our Fare Rules and Tariffs and any applicable Service Fees will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as booked.
We shall not be liable to any person entitled to be carried by us or for any refund in connection with a proposed flight if, in good faith, we provide carriage to a person purporting to be entitled to carriage or make any refund to the person entitled in accordance with Article 10.
3.6 Validity
Unless otherwise stated on the Booking, in these Conditions of Carriage, or in any Tariffs which apply, a Booking is valid for one year from the date of issuance, for the Flights booked.
ARTICLE 4 ‐ FARES, TAXES, FEES, CHARGES AND CURRENCY
4.1 Fares
Fares apply only for carriage from the Place of Departure to the Place of Destination, unless we state otherwise. Fares do not include any type of ground transport services. Fares will be calculated in accordance with our Tariff in effect on the date of Booking. If there is any difference in the Tariff at the date of booking and the date of your payment, the higher Tariff will apply. The Tariff will be for travel on the specific dates and itinerary shown on your Booking Confirmation. If you wish to change your time or date(s) of travel, this would be subject to the difference in the Base Fare and any applicable Service Fees as detailed in your Fare Rules.
4.2 Fare Rules
Our Fare Rules will be confirmed to you at time of Booking, on your Booking Confirmation and are detailed in our Carrier Regulations
4.3 Taxes, Service Fees and Other Charges
You must pay any Taxes, fees and charges imposed on us by the relevant Government or other authority, including the operator of an airport for which we are obliged to collect from you or pay in respect of you and your Flight. When you confirm your Booking, we will tell you about any Taxes, fees and charges not included in the Tariff and they will normally be shown separately on the Booking. Taxes, fees and charges change constantly and can be imposed or altered after the date we have issued your Booking Confirmation. If they change or if a new Tax, fee or charge is imposed after we have issued your Booking Confirmation, you must pay us any increase. Service Fees, Taxes and other charges are non-refundable and will not be credited or refunded in the event you do not use your Booking.
4.4 Currency
You must pay the Fare and any Taxes, Service Fees and charges in the currency of the country in which the Booking is issued, unless we or our Authorized Agents say you must use another currency at or before the time you pay.
We are not responsible for any rate of exchange charges applied by your bank or credit card in respect of your chosen payment method.
4.5 Service Fees
We reserve the right to charge Service Fees for the use of our offline booking channels including the gCare center and / or for additional Services you have selected to include in your Booking.
ARTICLE 5 – ADDITIONAL SERVICES
5.1 General
If we make arrangements for you with any third party to provide any services including carriage by air, or if we issue a Booking relating to transportation or services (including carriage by air) provided by a third party such as another airline, ground/sea transportation, hotel reservations or car rental, in doing so we act only as your agent. The terms and conditions of the third-party service will apply and we shall have no liability to you except for negligence on our part in making such arrangements.
Where we offer additional services, which can be included in your Booking, these services will be offered on the terms and conditions as detailed in this Article 5.
5.2 Seat Selection Service
Our Seat Selection Service offers Customers the opportunity to select their preferred seat in advance of travel for a Service Fee. You may select this Service at any time up to the Check-In Deadline.
We will try to honor all Seat Selection requests, however, by using this Service you agree that we retain the right to change your seat at any time, even after you have boarded the Aircraft, as we may need to do this for operational, safety or security reasons.
If you select an Emergency Exit Row, you agree that you are not a Customer with Special Assistance Requirements, travelling with an Infant, a Child, an Adult aged less than fifteen (15) years old or are not for any other reason able to assist our crew in the event of an emergency. If our crew have reason to believe you are unable to assist them in the event of an emergency you will be relocated to other seats in the Aircraft and no refund or credit will be given.